Starting on August 27, 2018 all railbill requests will need to be submitted on http://support.cosco-usa.com/support/home using the following procedure:
From the Home screen, the user will
• Click on “Submit a Ticket”
• Select “Intermodal & Streetturn” under "Shipment Type".
• Select “Loaded Railbill Requests” or “Empty Railbill Requests” under "Services".
This will take you to the railbill request form.
This form will allow you to railbill a single container or attach the “Multiple Request” form on this notice for multiple containers.
You will also be able to attach your signed Haz Dec as applicable.
• Please make sure when entering info into the form that you do not use dashes or spaces, especially with the phone number.
• You will receive a confirmation Message with the Ticket #.
• Once the railbill request has been completed and EDI sent to the railroad you will receive a message stating that the Ticket is Closed.
To Cancel an Export Loaded or Empty Railbill Request:
• Please send the request to RailbillCancellations@cosco-usa.com. Please reference the Ticket # in the subject line.