General 1

• What to do when you have difficulties submitting tickets?

Import 10

• What is the last free day at rail/terminal?
• Demurrage for New York Who do I pay and How much?
• • Is refund amount required on Dispute Ticket?
• Has my payment posted or received by accounting?
• Please advise if pre-pickup# available?

See all 10 articles

Export 18

• Can I pick up an empty container at another location?
• What do I enter in the booking field if I do not have an Export booking yet?
• My trucker is having issues at a depot with an export booking, how should I submit a ticket?
• I received an email from COSCO Shipping, do I need to create a ticket?
• How do I submit my shipping instructions (SI)?

See all 18 articles

Intermodal 8

• How much lead time is required for scheduling a delivery or pick up?
• Where do I get my Pick-Up Number?
• Can you deliver my freight and remove the dunnage?
• Why didn’t my import Omaha container from Seattle move on Sunday? I do not see any holds.
• If my container is on hold and incurs demurrage, will I have to pay it?

See all 8 articles

Equipment 8

• Where do I return my empty container?
• How do I know if my container is an off hire?
• How do I request a street turn?
• How do I get a genset?
• Where do I get a chassis and what do I do with it afterwards?

See all 8 articles

Rail Billing 2

• How do I submit Rail Billing?
• I submitted Rail Billing and have not heard anything back. How will I know when billing is completed?

Street Turn 5

• What is a street turn?
• How can I submit a Street Turn Request?
• Who can submit a Street Turn Request?
• How long is the wait time and approval of Street turn?
• Who will be responsible for the per-diem?