Import 1

• What is the last free day at rail/terminal?

Export 10

• Can I pick up an empty container at another location?
• What do I enter in the booking field if I do not have an Export booking yet?
• My trucker is having issues at a depot with an export booking, how should I submit a ticket?
• I received an email from COSCO Shipping, do I need to create a ticket?
• How do I submit my shipping instructions (SI)?

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Intermodal 9

• How much lead time is required for scheduling a delivery or pick up?
• Where do I get my Pick-Up Number?
• Can you deliver my freight and remove the dunnage?
• Can you handle Haz-Mat?
• Why didn’t my import Omaha container from Seattle move on Sunday? I do not see any holds.

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Equipment 8

• Where do I return my empty container?
• How do I know if my container is an off hire?
• How do I request a street turn?
• How do I get a genset?
• Where do I get a chassis and what do I do with it afterwards?

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Rail Billing 2

• How do I submit Rail Billing?
• I submitted Rail Billing and have not heard anything back. How will I know when billing is completed?

Street Turn 5

• What is a street turn?
• How can I submit a Street Turn Request?
• Who can submit a Street Turn Request?
• How long is the wait time and approval of Street turn?
• Who will be responsible for the per-diem?